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COMSTRAT 310 Syllabus - Fall 2018

COMSTRAT 310 - DIGITAL CONTENT PROMOTION (3 CREDITS) Instructor:  Brett Atwood                                EMAIL:    batwood@wsu.ed...

Nov. 14 - Guest Lecture - Darren Helton, Performance Marketing Manager

On Nov. 14, our class will host a video-based live Q&A with Darren Helton, the lead performance marketing manager for Linden Research, Inc. (maker of social VR and gaming products).

Darren will be available to take your questions about all things related to paid digital campaigns, including trends and best practices using search, display and social media advertising.

WEEKS 12 & 13: Social Media Marketing Plans and Building Facebook & Twitter Pages

SUMMARY:

Over the next week, we will:
  • Continue to learn about social media marketing plans and begin work on the creation of one with the goal of driving traffic and awareness to our campaign website.
  • Learn about best practices in building an official Facebook, Twitter & YouTube presence for our campaign sites.
HOMEWORK:
  • Continue to work on your Social Media Marketing Plan (final version due Dec. 5)
  • Create a Facebook and Twitter page for your campaign. These social media sites should then be linked to your main campaign website.
  • Start posting Facebook and Twitter updates frequently (several times a week) and attempt to build a larger follower/fan count by outreach to friends and family, as well as activity on like-minded social media pages. 
    • You should try to have at least 30 Facebook followers by the end of the semester.
    • You should try to have at least 10 Facebook and Twitter posts by the end of the semester.
  • Continue to work on and revise your campaign website, including modifications to help optimize your content for search engine indexing and rankings.
  • Optimize your Wix-created website for mobile devices using the mobile editor built into the Wix.com edit tool. Your final campaign site will be evaluated for how it appears on both desktop and mobile devices.
  • Run an SEO audit on your site when it is ready using the Wix SEO Wiz tool.
  • Create at least one theme-specific landing page for your website (details to be discussed in class).
  • Read Chapter 7: "Staying Current in Digital Space"

Managing your Social Media Channels: TweetDeck and HootSuite

Managing multiple social media channels can be a pain. That's why there are services that you can use to help you monitor and maintain your social media channels in one centralized spot.

HOOTSUITE
HootSuite is a social media management service that helps you stay on top of multiple social networks -- all from one centralized "dashboard." You can use HootSuite to schedule messages and tweets, as well as to track mentions of your brand/organization. You can also gain a richer understanding of social media traffic trends and developments that help you follow newsworthy developments related to your organization.

HootSuite offers a free version that you can use to get started -- but professional organizations will likely want to investigate upgrading to the premium paid versions (to unlock useful extras and features).

Check out HootSuite to get started.

TWEETDECK

Another great social media management tool is TweetDeck, which is an app that allows you to better organize and monitor your Twitter feeds. Use TweetDeck to arrange your feeds with customizable columns with useful filters, including hashtags and relevant keywords. You can also use TweetDeck to advance schedule your Tweets.

Check out TweetDeck to get started.

YouTube Analytics

YouTube Analytics is an analytics tool that enables you to view detailed statistics about the videos you upload.



With YouTube Analytics, you can view data that tracks:
  • Popularity and Number of Views
  • Demographics
  • Community Engagement
  • Discovery
  • Audience Attention
Did you know that you can pay to promote your videos using YouTube's "Promoted Videos" feature?

MORE YOUTUBE RESOURCES:

What should be in your social media marketing plan?

Your final social media marketing plan should include the following sections and elements:
  • Executive Summary/Overview
  • Social Media Presence
  • Competitive Analysis
  • Goals
  • Strategies
  • Target Market
  • Tools & Implementation
  • Monitoring & Tuning
  • Budget & ROI
In addition, your Social Media Marketing Plan should include documentation of the research and planning of your campaign, including:
  • Branding research (logo/name survey results)
  • User Personas
  • SWOT Analysis
  • Wireframe(s)

Creating a Facebook Fan Page & Facebook Business Manager

Now that you have your new Web destination site, you'll also want to begin to nurture a strong community of followers and fans via social networking platforms, such as Facebook. Each team may want to designate a social media stakeholder for this responsibility or you might want to share those responsibilities.

CREATING A FACEBOOK FAN PAGE

1. Your designated social media editor should log in to Facebook and then visit this link to set up your fan page.

2. You'll want to classify your page by Category. Although the choice is yours, you might look at the options under Brand, Product, or Organizations. There are several choices that might be appropriate for your project there.

3. You will also get a chance to "name" your page. Make sure it matches your branded Web property!

4. When ready, check the confirmation box and digitally "sign" the form and select "Create Page."

5. Now you can customize your page. You might want to populate the page with your custom logo, profile information and even any of the many Facebook Apps.

Key Image Specifications for Facebook Timeline:
  • Profile Photo: 180 x 180
  • Cover Photo: 851 x 315
    • Should not include price/purchase info or "calls to action"
    • Need a cover photo? Find a free cover photo for your Timeline at one of these sites:
  • Video Cover: Want a video for your cover instead? Learn how
6. Once your page is ready, you can choose to take it public.

7. Ready to add a Like button to your new Facebook fan site on your Wix page? Use these instructions.

8. Use the Facebook Fan site to send alerts and updates about additions to your site. You might also promote it to friends and interested, related communities via Facebook and other social network sites.

9. After you are done inserting the Facebook Like button, you might want to explore some of the other easy-to-use apps on the Wix App Market that you can add to your Wix.com site, including embedding of a Google Calendar, Crowdsignal/Polldaddy surveys, live chat and more. Check out a list of them all here.

Learn more about managing your Facebook Page >>

FACEBOOK BUSINESS MANAGER

Some businesses go further than simply creating a Facebook page. For example, if your business has multiple stakeholders that use your official Facebook page and/or it uses multiple Facebook services (e.g. Developer apps, advertising, etc.) then you might want to connect your Facebook page to Facebook Business Manager.

Use Facebook Business Manager if:

  • You need to centralize management of more than one ad account or page for your business.
  • You need to request access to Pages or ad accounts from clients outside your organization and/or you want to grant access to an outside vendor or organization with controlled permissions
  • You have multiple team members and you wish to keep your personal Facebook profile private/separate.


Best Practices in Facebook Page Management

Facebook has an official guide to Best Practices with some great tips. However, here are even more best practices in communicating with your followers on Facebook:
  1. Be conversational in your voice/tone with your followers. In many cases, it is best to use a casual tone that people can relate to. While it is important to stay "on message" and not offer personal and polarizing opinions, many social media managers infuse humor and personality into their posts to capture the attention of their followers.
  2. Ask questions to inspire conversations. When you ask a question of your followers, you are likely to inspire engagement with you on Facebook. Be sure to answer back and/or respond to any conversation that unfolds!
  3. Respond to Facebook comments, when appropriate. Many companies make the mistake of using Facebook as a one-way channel to deliver company news and updates. However, these organizations are missing the point of Facebook -- it is a media outlet that is best suited for social conversations that are not one-sided! Don't be afraid to respond to your followers. Most will appreciate that you acknowledge their opinions. 
  4. Don't feed the trolls! Some conversations can lead into a never-ending cycle of negativity. If the exchange is less about intelligent conversation and more like a rant, it might be best to be reserved in how (and if) you respond. In extreme cases, companies will block or ban followers that are not willing to engage in reasonable conversation.
  5. Share photos and videos. Visual media is more likely to grab the attention of your followers than simple text. This also means that you should consider changing out your Timeline cover photo often, as well. It also means that you should pay closer attention to the thumbnails that are generated when you link to other content.
  6. Consider exclusive content. Is there any insider information that you can reward your loyal followers with? Inspire more loyalty among your fans and followers with exclusive extras, insider tips and tricks and/or behind-the-scenes photos.
  7. Use post targeting. Some updates are only likely to appeal to a portion of your followers. For example, a particular post might only be aimed at customers in a particular geographic region. If so, you can use the "Add Targeting" option to limit who sees your latest post.
  8. Post useful info - not spam! Don't "hard sell" your followers -- they will likely view any blatant commercial posts as "spam" (which can lead to a decline in "likes" of your page). Consider your readers and what they will find interesting and/or useful. Many organizations use Facebook to establish credibility and authenticity with their fans. For example, a restaurant might post interesting recipes or food preparation tips. These posts might occasionally be accompanied with a gentle nudge to readers about your services -- but it is never a blatant commercial plug.
  9. Don't post more than two times a day. For commercial products, less is more. If you post too often, you run the risk of being perceived as spam. However, media and news properties are different. If your brand is centered around the idea of delivering news and/or information, then these non-commercial updates are more likely to be welcomed and perceived as useful to your audience. For example, CNN posts breaking news several times a day -- all of which is expected by those followers. 
  10. Use the "pin" and "star" features. You can now "pin" a post to the top of your Timeline for up to 7 days Use the "star" feature on any post to expand its width to two columns
  11. BONUS TIP: Use the call-to-action button, if appropriate. Facebook has a call-to-action button that you can add to the top of your page. This enables visitors to click through to complete an action. Options include "Book Now," "Contact Us," "Use App," "Play Game," "Shop Now," "Sign Up," and "Watch Video."
There are numerous other tips to consider, too. Take a look at these articles from various social media experts about best practices in Facebook engagement:

Facebook Ads

Facebook Ads is an influential Web ad service that enables you to target specific audiences inside the popular social network.

Facebook has a series of tutorials that will walk you through the basics:



You can see the entire tutorial series here.

Here's another video that goes in-depth on the basics and intermediate level skills necessary to learn Facebook Ads:



CASE STUDIES FOR FACEBOOK ADS

Facebook has a page filled with case studies that you can explore to see how both small and large companies are using the Facebook Ads platform to expand their reach and build their business.
Here are even more video tutorials that walk you through the basics of creating a Facebook ad and then identifying your target audience and budget in the Facebook Ads creation tool. (Note: The specific menu options may have changes since these screencasts were originally recorded - but they are still useful as they show a general walk-through of the Facebook Ads creation process).

Creating your ad 

  me>

Defining your target audience and budget 



Facebook Advertising can be displayed as a traditional ad on the right-hand side of the news feed or in the news feed itself.
  • News Feed
    • These ads will appear in the center of the news feed along posts from friends and followed pages. This "native ad" blends in seamlessly with the general news feed content. You can even pay for placement of a recent Facebook post so that it appears in the news feed for targeted recipients -- even if they don't yet "like" your page.
  • Right Side Column
    • These ads appear on the righthand column adjacent to your news feed. The size of these ads is considerably smaller than a News Feed ad.
Read the full FAQ for more info on these and other options.

Related Links:
THE DOWNSIDE OF FACEBOOK ADVERTISING?

There is some debate about the effectiveness of Facebook Advertising. This video shows one ex-advertiser's experience with "Facebook fraud" and fake Like followers after a recent campaign:


FACEBOOK "BLUEPRINT" UNIVERSITY

Did you know that Facebook offers free online courses including certification covering the basics of Facebook Ads and other social media initiatives? Check out Facebook Blueprint to get started.

Facebook Insights

Facebook Insights allow any admin of an official Facebook page to learn more about fans and followers including demographics and engagement patterns.

The social media giant recently overhauled and expanded this important metrics platform to include richer and enhanced data streams that provide better insight to your Facebook followers.



Social Media Marketing: The Movie and Gary Vaynerchuk Keynote

Please watch the following 45-minute presentation "Social Media Marketing: The Movie."


This short film, created in 2018 by digital marketing agency Ignite Visibility, includes interviews from several key industry experts and influencers and offers practical tips and strategies for social media marketing. This information can be used for crafting your own social media marketing strategy in our semester-long class project.

While not required, I am also including another suggested video from acclaimed entrepreneur Gary Vaynerchuk. His presentation aims to inspire emerging social media marketers with his own unique take on the qualities necessary to succeed in the current media landscape.

Fair warning: Gary V. loves to drop explicit language throughout this presentation, so you'll hear plenty of F-bombs scattered throughout this unique presentation. Also, be warned that the lead up to the section on social media and content strategy is a bit long but the opening 20 minutes serves to add context to the remainder of the presentation.

 

Social Media Marketing Campaigns


Social Media Marketing Campaigns from Brett Atwood

Here is a handy "Creating Valuable Content" checklist that you can use in consideration of your content development strategy (courtesy of the Content Marketing Institute):

Social Media Marketing Plan Cycle

Listening to what people are saying about a company enables the organization to determine its current social media presence which in turn guides the setting of social media goals and strategies to achieve them.

Setting Goals is done by pinpointing the location, behavior, tastes and needs of the target audience and conducting a competitive analysis to determine an organization’s strengths and weaknesses and the opportunities and threats in the environment.

Defining Strategies must be done on a case-by-case basis, using all available pertinent information.

Identifying the Target Audience (market) enables a company to organize its marketing strategies to efficiently reach those most receptive and likely to become customers and even brand advocates.

Selecting tools is accomplished by finding the social media sites where the target audience resides and then focusing the company’s social media efforts on those platforms.

Implementing is the process whereby the goals, strategies, target market and tools are taken into consideration in creating actionable social media platform-specific marketing tactics.

Monitoring is measuring, tracking and evaluating an organization’s social media marketing initiatives.

Tuning is the constant and continuous process of adjusting and improving the elements of the plan.

Social Media Marketing Goals and Strategies



Related Links:
Below is an example of one of the many videos posted to YouTube showing how easy it was to unlock an old version of a Kryptonite bike lock.